Commonwealth Cookies

Commonwealth Cookies Pins & Training

Below are the current minimum requirements for Commonwealth Cookies crew members to earn each Crumbl pin. The bar to receive each pin must be kept high - only crew members who have been fully trained and consistently demonstrate excellence in each area should be given a pin. Only a supervisor can certify that a crew member has earned a pin. eg owners certify store managers and assistant store managers; managers certify shift leads and crew.

Store managers keep records on the employee spreadsheet of each crew member's pin status.

Customer Experience

  • Has watched all Masterclasses and completed the Food Handler's Permit / CFSM
  • Has been trained on POS by owner, manager, or shift lead who is already certified
  • Has worked POS for a minimum of 10 hours over at least 5 shifts
  • Demonstrates proficiency in:
    • Warm welcome under varying conditions (no one in store when customer enters, actively helping someone at POS when customer enters)
    • Explaining Crumbl's rotating menu
    • Order taking steps, particularly flipping the iPad for customer from the “add a note” step
    • Upselling
    • Never saying “is that all?”
    • Cash tips
    • Gift card sales
    • Post sale instruction as needed (“Thanks! Please step over to the pick up counter and your cookies will be ready in just a couple minutes.”)
    • Refunds
    • Directing customers to POS instead of kiosks
    • Consistent upbeat, helpful attitude
  • Understands, can explain, and follows:
    • The three Cs
    • Clean as you go
    • Uniform policy
  • Is passed off as certified by an owner, manager, or assistant manager who has already earned certification

Certified Cookie Specialist

  • Has watched all Masterclasses and completed the Food Handler's Permit / CFSM
  • Demonstrates proficiency to an owner, manager, or assistant manager in:
    • All balling types to achieve the correct shape, size, and look as described on cookie flashcards
    • Panning dough for both condensing and baking
    • Wrapping and labeling trays for condensing
    • Calling out and correcting quality issues
  • Performs the above for four weeks
  • Understands, can explain, and follows:
    • Why dough must be balled within a certain time after mixing
    • How long condensed dough can remain in refrigerator
    • How to rotate condensed trays in refrigerator
    • Cookie sizing and how to verify
    • The three Cs
    • Clean as you go
    • Uniform policy
  • Is passed off as certified by an owner, manager, or assistant manager who has already earned certification

Cleaning Captain

  • Has watched all Masterclasses and completed the Food Handler's Permit / CFSM
  • Acts as cleaning captain on their shift a minimum of four times in a month
  • Demonstrates proficiency in:
    • Keeping the store clean and looking for areas to clean and improve beyond just the weekly cleaning focus
    • Completing the manager's daily cleaning task list
    • Using the proper chemicals for different cleaning tasks
  • Understands, can explain, and follows:
    • The role of store cleanliness in food safety
    • How to report an issue
    • The three Cs
    • Clean as you go
    • Uniform policy
  • Is passed off as certified by an owner, manager, or assistant manager who has already earned certification

Dressing Expert

  • Has watched all Masterclasses and completed the Food Handler's Permit / CFSM
  • Demonstrates proficiency in:
    • All types of cookie dressing
    • Cookie presentation, including consistent use of “How do these look?” and “See you next week!” with customer eye contact
    • Handling pickup counter, curbside, and delivery orders
      • Sealing curbside and delivery boxes
      • Providing instructions to delivery drivers “Please keep the box flat and make sure it doesn't slide around in your vehicle”
    • Monitoring and correcting cookie quality (size and shape)
    • Keeping dressing and pickup station clean at all times
    • Communicating with the crew member on ovens and at POS
    • Consistent upbeat, helpful attitude
  • Performs the above during their shifts for four weeks
  • Understands, can explain, and follows:
    • The role of store cleanliness in food safety
    • How to report an issue
    • The three Cs
    • Clean as you go
    • Uniform policy
  • Is passed off as certified by an owner, manager, or assistant manager who has already earned certification

Oven Expert

  • Has watched all Masterclasses and completed the Food Handler's Permit / CFSM
  • Has been trained on ovens by owner, manager, or shift lead who is already certified
  • Demonstrates proficiency in:
    • Keeping warmers at correct levels
    • Keeping waste to a minimum without running out of cookies
    • Performing final quality checks of dough, including placement, before baking
    • Managing pan rack utilization, including when sugar cookies are being baked
    • Performing appropriate non-oven tasks when not actively working on ovens
    • Communicating with crew at dressing stations and the manager in charge to determine when to mix more chocolate chip or make other adjustments
  • Performs the above during their shifts for four weeks
  • Understands, can explain, and follows:
    • The three Cs
    • Uniform policy
  • Is passed off as certified by an owner, manager, or assistant manager who has already earned certification

Master Mixer

  • Has watched all Masterclasses and completed the Food Handler's Permit / CFSM
  • Has been trained to mix by owner, manager, or shift lead who is already certified
  • Demonstrates proficiency in:
    • Mixing doughs that are the correct consistency and that turn out the accurate cookie according to Crumbl specifications
    • Performing tasks the Crumbl Way, regardless of previous experience or perceived personal knowledge
    • Handling quality issues that arise during mixing
    • Keeping the mixing station appropriately clean while working
  • Performs the above during their shifts for four weeks
  • Understands, can explain, and follows:
    • The three Cs
    • Clean as you go
    • Uniform policy
  • Is passed off as certified by an owner, manager, or assistant manager who has already earned certification

Employee of the Month

  • Has watched all Masterclasses and completed the Food Handler's Permit / CFSM
  • Consistently shows up for assigned shifts on time, in appropriate uniform, ready to work
  • Does not need to be redirected but stays actively engaged while working with a positive attitude
  • Proactively takes on appropriate tasks during downtime
  • Helps other crew members, acting as an example or mentor as appropriate
  • Is identified by managers as a crew member who goes above and beyond to help customers, to help other crew, and to help the store function at the highest level